Terms of Service

1. Who we are

RealAttend ("we", "us", "our") is a face-based attendance and payroll-sync service operating from South Africa. These terms form a binding agreement between you (the customer or end-user, "you") and RealAttend.

2. What you're signing up for

A subscription to a web dashboard plus a mobile app that captures clock-in and clock-out events for your workers. The service includes geofenced sites, face matching via the Azure Face API, and optional sync to payroll systems (Xero, Sage, PaySpace).

3. Your account

• You are responsible for keeping your password and any device API keys secret. If you think an account or device has been compromised, revoke it from the dashboard immediately and contact support.
• You must be at least 18 and authorised to enter contracts on behalf of your business.
• One account per business. Don't share logins — each person who needs access should have their own.

4. Acceptable use

Don't do any of the following with RealAttend:

• Enrol or collect biometric data from anyone without their informed consent (see our Privacy Policy — you are the "responsible party" under POPIA for your employees' data).
• Use the service to track people outside the scope of lawful workplace attendance.
• Attempt to break, reverse-engineer, scrape, or overload the service.
• Re-sell access, or use a single subscription for multiple unrelated businesses.
• Upload illegal content or content that infringes someone else's rights.

5. Your data

Your tenant data (workers, attendance events, photos, site definitions) belongs to you. We act as a processor on your behalf for your workers' personal information. You can export your data at any time from the dashboard. When your subscription ends, we'll keep the data for a reasonable grace period (typically 30 days) in case you come back, then delete it.

6. Our responsibilities

• We aim for high uptime but don't guarantee it. Scheduled maintenance is announced in advance; unplanned outages are rare but do happen.
• We keep backups and use encryption in transit and at rest.
• We never sell your data, and we never use your workers' faces to train our own models.

7. Your responsibilities

• Get lawful consent from each worker before enrolling their face. RealAttend provides a consent-capture flow on the tablet — use it.
• Tell your workers what the data is for, how long you'll keep it, and who it's shared with. POPIA section 18 requires this.
• Pay subscription fees on time. If a payment fails we'll email you; after 14 days of non-payment we may suspend the account.
• Keep your device OS and the RealAttend app updated.

8. Pricing and billing

Current pricing is published at realattend.co.za/pricing. We may change pricing with at least 30 days' notice by email. Subscriptions renew monthly or annually as chosen at signup. You can cancel at any time from the dashboard — cancellation takes effect at the end of the current billing period.

9. Liability

We provide the service "as is". To the maximum extent allowed by South African law, RealAttend's total liability to you under these terms is capped at the fees you paid us in the 12 months before the claim. We are not liable for indirect, consequential, or lost-profit damages.

10. Changes to these terms

We may update these terms occasionally. Material changes will be emailed to the address on file at least 14 days before they take effect. Continuing to use the service after that means you accept the new terms.

11. Governing law

These terms are governed by the laws of the Republic of South Africa. Any disputes are subject to the exclusive jurisdiction of the courts of South Africa.

12. Contact

Questions, complaints, or just want to chat? hello@realattend.co.za.